Who should I complain to for installing photovoltaic panels

Are solar panels regulated?

The manufacture and installation of solar photovoltaic systems are regulated to provide consumers with the comfort that solar panels meet rigorous safety standards. There are several different regulatory bodies in the UK, with the MCS and REAL being two of the most well-known. What Accreditations Should a Solar Installer Have?

When can I complain about my energy supplier?

You must complain to the ombudsman within 12 months of your supplier telling you their decision. If your supplier hasn't given you a decision you might have longer than 12 months, but it's still worth complaining as soon as you can. You can register your complaint to the energy ombudsman:

Can I claim my solar panels if they go out of business?

So, if you funded your solar panels via a loan, credit agreement or by credit card, you may still be able to make a claim even if the original installers have gone out of business.

Do solar panels need accreditation?

Confirming that a solar installer has the relevant accreditations will give you the reassurance that your solar panels will be properly installed by a professional company, with safety as its top priority. Are Solar Panels Regulated?

Can I claim compensation for mis-sold solar panels?

If you feel you were mis-sold solar panels for your home you could claim compensation. Back in 2019, it was reported that the Financial Ombudsman Service had around 2000 complaints from unhappy customers who felt they had been mis-sold their solar panels, with more coming in every week.

Can you get compensation if your solar panels are mis-selling?

If your solar panels are not reducing your electricity bills or providing you with the financial subsidies that you were originally promised by the company who sold them to you, you may be eligible for compensation. The solar panel industry is yet another of those currently embroiled in a mis-selling scandal.